// personal help desk
Pick a question and I'll answer it the way I handle a ticket: clear, fast and to the point.
L1/L2 Application Support Analyst at MC1, São Paulo. I come from finance and team management and moved into IT with a Full Stack Master's program. I understand both the system and the business process behind it.
Availability
Can start in 20 days
Work mode
Remote · Brazil, LATAM, worldwide
Languages
ES · PT · FR · written EN
Current role
L1/L2 support · MC1
Each chapter added something different: management and finance in Argentina, leadership under pressure in France, app support at scale in Brazil.
L1/L2 support for consumer-goods mobile and web apps for Heineken, Bydsa and Grupo Herdez. Logs, SQL, Jira Service Desk and testing new features with Engineering.
From kitchen assistant to Sous-Chef in six months, running a restaurant of up to 200 covers. Meanwhile, the Full Stack Master's at ConquerBlocks and my move into IT.
Freelance technical analyst (SQL, web apps, Cruz del Sur system), Sr. Finance Controller at Novartis laboratory, supervisor of 20 agents at the Buenos Aires City Government and head of credit and collections.
Personal and work projects, told as what they are: a problem and how I solved it.
#001 · featured
Problem: tickets split between Jira and ServiceNow, tracked by hand.
Solution: Node.js/Express with the Jira API plus a script that normalizes ServiceNow, all in one view with Chart.js.
Result: volume, status and SLA per client without manual spreadsheets.
Node.js · Express · Jira API · ServiceNow · Chart.js · SheetJS
Internal project · real screenshot with sensitive data hidden
#002 · new
Problem: students, bookings, payments and class packs spread across spreadsheets and messages; nobody knew who had paid or how many classes each student had left.
Solution: a bilingual (Spanish/English) web and mobile app with a login for each teacher: attendance that deducts from the pack and flags the last class, pending payments, a calendar that follows summer and winter time, events, and birthday greetings via WhatsApp.
Result: students, packs and payments tracked in one place, on every teacher’s phone, with the data always online.
JavaScript · HTML · CSS · Google Apps Script · Google Sheets · PWA
Real client: Tango Culture, Adelaide (Australia) · screenshot with fictitious data
#003
AI agents · Scheduled jobs · Email integration · Live dashboard
#004
#005
#006
#007
Sorted by what I use it for: from today's ticket to AI automation. 32 tools · 5 areas
What I use every day at MC1.
Clients I supportHeineken · Bydsa · Grupo Herdez
To turn tickets into decisions.
What I learned in the Master's and apply in my projects.
So the repetitive work runs itself.
What I bring from before IT.
// off the clock
Over 15 years in the Scout Movement of Argentina as Group Leader, District Director and Zonal Assistant: volunteer teams, projects with other NGOs and plenty of emotional intelligence.
Outside the office you'll find me on the water: I'm trained as a sailboat and sport-boat helmsman. I love traveling, discovering cultures and being outdoors.